All Software and Data are client responsibility. Please ensure
to back up all the data before you submit your device for
repair, also ensure your laptop does not carry any more company
offered warranty. ~After receiving of your device we will send
you e-receipt by email with all specification of laptop we have
received in presence of you. You must have to preserve the
e-Receipt issued to you for the purpose of all future reference
and the same must not be shared with anyone except SPECTRUM
TECHNOLOGY’s official.
~As a matter of procedure, payment estimate is shared with
customer over WhatsApp/SMS/E-Mail for their information and
approval. If customer does not approve the estimate for repair,
then he/she will have to pay diagnosis fees (Rs.500.00
–Rs.1000.00 depending on the device concerned) and take back
his/her device. However, at later stage, if customer changes his
mind and comes back to us within 30 days, he/she is exempted
from diagnosis fees applicable otherwise.
If Customer approves the repair estimate offered, then his
laptop is repaired by us with due diligence and pickup
notification is issued to the customer. In this scenario,
customer need to receive the repaired laptop within 15 days of
repair to get best of the repair result. But, Service Centre may
not be held responsible for the quality and perfection of the
repaired item, if customer fails to take delivery within 15days
from the date of getting pickup notification. However, if
customer comes and pickup his repaired laptop within 15 to 90
days from the repair notification, he will still be entertained
to receive his repaired laptop, where he cannot be able to
challenge the quality of repair.
Beyond 90 days of repair notification, if the product is
unclaimed and not collected then service centre will not be held
responsible for any loss or damage to the repaired laptop. In
this scenario Service Centre will have the right to dispose the
products at it’s own discretion without any prior notice and
compensation to the customer. ~Customers are requested to
thoroughly check the specification of the repaired laptop
whether it is matching to the specifications before repair or
not? If any deviation noticed he/she need to brought to the
notice of the service centre (Spectrum Technology) and get it
resolved, failing which he/she cannot come back again at later
stage to claim deviations noticed if any. At the time of taking
delivery of your device service centre asks the customer to
produce the e-receipt and OTP which service centre sends the
customer by his/her registered email id.
~All Disputes are subject to BHUBANESWAR jurisdiction only.